37%
Increase in new customers in the first month
187%
Highest new customer rate in a month
2.4:1
Robust ROI
Plaza Premium Group, the global leader in integrated airport hospitality experiences, sought to enhance their customer base across the Americas and Canada. Renowned for providing top-tier airport lounge services, Plaza Premium aimed to attract a specific segment of in-market travelers to their luxurious lounges.
Increase in new customers in the first month
Highest new customer rate in a month
Robust ROI
Plaza Premium Group faced the challenge of targeting niche audiences within the highly competitive travel industry.
Their goals included:
Plaza Premium Group set out to:
To achieve these ambitious goals, we implemented a sophisticated marketing strategy using programmatic advertising and DCO. Our approach included:
We harnessed the power of DCO to create and deliver personalised ads tailored to six distinct audience segments across North America, South America, and Canada. This ensured that each ad was highly relevant and engaging.
For families, we highlighted the lounges’ child-friendly play areas. For health-conscious travellers, we emphasised the gold standard of cleanliness. Each ad spoke directly to the specific concerns and interests of the target audience, ensuring maximum engagement.
By leveraging programmatic advertising, we were able to deploy these personalised creatives at scale and with great speed, expanding Plaza Premium’s reach efficiently and effectively.
Esther Tan, Global Director of Marketing, Plaza Premium Group
Plaza Premium Group’s campaign to boost new customer acquisition was a resounding success. By leveraging dynamic creative optimisation and precise audience targeting, we helped Plaza Premium achieve remarkable growth and industry recognition. This case study underscores the importance of tailored, data-driven marketing strategies in driving exceptional results in the travel industry. Plaza Premium Group’s success story is a testament to the power of innovative marketing and the impact of personalised, relevant advertising.