Legal

AI transparency

The only AI on this website is CompassAI, our “Talk to us” chat. This page explains what it does, what happens to your messages, and who to tell if something is wrong.

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Last updated: 4 November 2026. We update this page when our use of AI changes.

What it is

CompassAI is an AI assistant. It answers simple questions about Crimtan and, if you ask, passes your enquiry to our team.

Your messages

Your messages are sent to our AI supplier, Anthropic, to write each reply. We keep a conversation only if you ask us to follow up.

Tell us if it is wrong

Email dpo@crimtan.com about our use of AI, or about data, cookies or privacy.

What CompassAI does here

01
  • It tells you it is an AI assistant, and that it can make mistakes.
  • It answers from facts we have given it about Crimtan’s products, services and company. It does not know who you are, and you do not need to sign in to use it.
  • If you want to speak to someone, it can pass your enquiry to our team. It only does that when you ask and give your email address. A person from our team replies.

What it does not do

02
  • It does not make decisions about you. A person is accountable for every enquiry you send on.
  • It should not be relied on for advice. Please check anything important with our team before acting on it.
  • Please do not share sensitive personal information in the chat.

Your messages and your data

03
  • Our AI supplier. The chat uses Anthropic’s Claude model. Each message you send is passed to Anthropic so that it can write the reply. Where our supplier offers a setting that stops it using our content to train its models, we switch it on.
  • If you ask us to follow up. We save your name, email, company, a short summary, the conversation and the page you were on, and we create a ticket for our team. This is stored in the EU (Ireland).
  • Preventing abuse. To limit how many messages one visitor can send, we keep a scrambled (hashed) version of your internet address, not the address itself.
  • More about your data. Our privacy policy explains how we handle personal data, and our cookie policy explains cookies.

Tell us if something is wrong

04

If you think an answer from CompassAI was wrong, unfair, or used information in a way you were not told about, please tell us. We log every concern and respond.

dpo@crimtan.com

This is our address for concerns about our use of AI, and for any other concern about data, cookies or privacy.